Administrative Leadership and Team Coordination

ADMINISTRATIVE LEADERSHIP AND TEAM COORDINATION

RATIONALE Administrative professionals are the unsung heroes of organizational success. They are the glue that holds teams, schedules, and operations together. However, as organizations flatten and evolve, the role of the admin is shifting from support to strategy. Administrative leadership is now a critical competency, requiring the ability to influence without authority, coordinate complex teams, and drive office efficiency.

Yet, many administrative staff remain trapped in reactive “gatekeeper” roles, undervalued and underutilized. They possess the operational knowledge to lead but lack the formal leadership training to step up.

This training programme is designed to unlock that potential. It transforms administrative staff into proactive leaders who can manage office dynamics, resolve conflicts, and coordinate high-performing teams. It is about moving from “taking minutes” to “making minutes count.”

OVERALL OBJECTIVES By the end of the programme, participants will be able to:

• Define their role as a center of administrative leadership and influence.

• Coordinate diverse teams and manage office dynamics effectively.

• Communicate with assertiveness and emotional intelligence.

• Manage time, priorities, and stress in a high-pressure environment.

• Resolve conflicts and negotiate win-win solutions.

• Implement systems for continuous improvement in office administration.

COURSE CONTENT

Day One: The Evolving Role of the Admin Leader

• Moving from “Assistant” to “Business Partner”

• The mindset of a leader: Ownership and Accountability

• Understanding organizational culture and politics

• Building your personal brand and professional presence

• Goal setting and alignment with organizational strategy

Day Two: Communication and Emotional Intelligence

• The art of assertive communication (vs. Passive or Aggressive)

• Active listening and questioning skills

• Emotional Intelligence (EQ) in the workplace

• Managing “Up”: influencing your boss and senior stakeholders

• Cross-cultural communication and diversity

Day Three: Team Coordination and Dynamics

• Understanding team stages: Forming, Storming, Norming, Performing

• Roles and responsibilities within a team

• Techniques for effective delegation and follow-up

• Facilitating productive meetings and briefings

• Building trust and psychological safety

Day Four: Conflict Resolution and Problem Solving

• Identifying the root causes of workplace conflict

• Conflict resolution styles: When to compromise and when to collaborate

• Dealing with difficult personalities and toxic behaviors

• Structured problem-solving techniques

• Decision-making under pressure

Day Five: Efficiency, Productivity, and Self-Management

• Advanced time management: Prioritizing the urgent vs. the important

• Managing stress and preventing burnout

• Digital tools for administrative leadership and collaboration

• Continuous improvement: Kaizen in the office

• Personal development planning

METHODOLOGY The training will be delivered using interactive and practice-oriented learning approaches, including:

• Expert-led presentations on administrative leadership

• Role-playing communication scenarios

• Personality assessment tools (e.g., DISC or MBTI concepts)

• Conflict resolution simulations

• Group problem-solving exercises

TARGET AUDIENCE This programme is suitable for:

• Office Managers and Administrative Managers

• Executive Assistants and Personal Assistants

• Team Coordinators and Supervisors

• Senior Secretaries

• Operations Officers

MODE OF ASSESSMENT Participants will be assessed through:

• Personal leadership development plan

• Role-play performance evaluation

• Situational judgment test

• Certificates of participation will be issued upon successful completion.

FEES Training fees are charged per participant and are inclusive of:

• Training materials

• Resource documentation

• Certificate of participation

• Refreshments (where applicable)

• Detailed fee structure available upon request.

VENUE The programme can be delivered at:

• AYU GLOBAL–approved training centres

• Client-designated venues

• Virtual or hybrid platforms, where applicable

DATE To be scheduled in consultation with participating organizations.

DURATION Five (5) Days

CAPABILITY STATEMENT AYU GLOBAL INTERNATIONAL is a leading management and capacity development consulting firm with expertise in:

• Administrative leadership and office management

• Human resource development

• Soft skills and communication training

• Institutional capacity building

• Strategic leadership and project management

The firm has successfully delivered training and advisory services to government institutions, regulatory agencies, private sector organizations, and development partners.

FACULTY / RESOURCE PERSONS The programme will be facilitated by seasoned professionals with expertise in:

• Organizational Psychology

• Office Administration and Management

• Leadership Development

• Communications Strategy

• Human Resources

CONCLUSION An empowered administrative team is the secret weapon of a productive organization. This programme elevates your admin staff from support players to strategic leaders who drive efficiency and team cohesion. AYU GLOBAL INTERNATIONAL is committed to professionalizing the administrative function.